Press the shutter button and wait for the light to turn on.
The camera will remember the last WiFi network it connects to.
If you are moving out and about, we recommend connecting to a cellular hotspot for a reliable connection. You can use the hotspot on your phone, or a dedicated hotspot device.
For your privacy, we never store your photos anywhere or use them for AI training.
Turn the knob!
Default modes
You can edit these modes in your customization portal:
Need more paper? Use 58mm (2.25") wide, coreless, 16' rolls of thermal paper. We recommend these rolls from First Choice Paper on Amazon.
Don't use paper that contains BPA/BPS, which can negatively impact your health! The paper we shipped with your camera is BPA-free.
If you forget to turn off the camera, it will also just go to sleep automatically after a few minutes.
Most likely we'll suggest you charge the camera, or turn it off and on again. Email [email protected] for help!
Does the camera have WiFi? Try restarting the camera to see if it's able to connect to WiFi.
If the camera is connected to WiFi, is the WiFi network online & stable? If you are using a cellular hotspot, does the hotspot have data? try waiting 5 seconds and then take another picture. Sometimes you just need to wait a bit for everything to get up and running.
If it fails for multiple poems but your WiFi is fine, there's likely a problem with our poem-writing software. Please report this bug to [email protected] ASAP.
If you are having trouble scanning the WiFi QR code, make sure you're in good lighting. Try moving the camera around, slowly, with the QR code 6 inches away from the camera lens.
Try charging the camera.
Are you in a public location with a WiFi network that requires you to provide information before logging in? (e.g. with a captive portal?) Unfortunately, the camera may not work in those scenarios.
Are you in a crowded location? Sometimes all devices have trouble connecting to WiFi when it's crowded. Try moving to a less crowded location.
As always, email [email protected] to let us know about the details of this WiFi connection issue.
Likely low battery. Try charging it!
Does the blue light by the USB-C port turn on when you charge? If so, keep waiting.
If it doesn't respond after charging, email [email protected]
Is the light spinning around blue? If so, it needs to connect to WiFi!
Does the camera have paper? If not, refill the paper.
If it's still not reacting to button presses, email [email protected]
This means some crash has occurred, possibly due to low battery. Try charging the camera for a bit. If that doesn't help, email [email protected].
The camera prints best when you are holding it upright. It may jam when you are holding it upside-down or if it is lying down on a table.
It does print better with slightly smaller rolls of paper.
This usually happens when you are low on battery. Try charging it!
Print quality may also be affected by the paper you use. We recommend this brand of paper.
We're all ears! [email protected]